Destination & Product Academies · Mauritius
One island. A complete product knowledge base.
An interactive map, hotel and DMC information, webinars and testing built destination knowledge across two seasons.
page views in the first season
page views in winter 2024/25
agents passed the winter test
The challenge
Help agents go beyond a general image of Mauritius and confidently match different parts of the island, hotels and local suppliers with customer needs. The programme also needed a reason for the trade to return in a new season.
What we delivered
A destination knowledge base
We developed an interactive map and practical information covering 52 hotels and five DMCs, helping agents move from geography to accommodation and suppliers.
Learning and participation
Webinars and testing gave agents a structured way to learn and check their knowledge. The winter programme involved LUX Hotels and product-linked prizes.
Two seasonal programmes
Portal publications, newsletters and professional channels introduced the academy and brought the audience back for the winter programme, supported by Loyalty mechanics.
The result
The first season received 17,482 page views from 1,832 unique visitors. The winter period added a separate programme with 8,561 page views from 1,739 unique visitors; 193 of 217 test participants passed. The website brought destination information and supplier knowledge together in a reference agents could continue using.
THE WORK IN PRACTICE
Original programme materials.
Explore the photographs and website materials below.
Your plans for Russia and the CIS.
Talk to our team about your market priorities, partners and the results you want to achieve.